Rethink Mental Illness Case Study

Rethink Mental Illness is a membership charity for people suffering from mental health issues, particularly those suffering from severe mental health conditions such as Schizophrenia, Bipolar and Psychosis. Rethink Mental Illness work with statutory bodies to deliver services to those most in need whilst also campaigning for changes that end stigma, promote mental health rights and help those who use their services. Rethink Mental Illness currently provides its services to 60,000 people in England, employing 999 members of staff and generating annual revenue of £38 million. Rethink Mental Illness have been customers of Unit4 since 1994 and customers of Myriad Consulting since 2014. The organisation approached Myriad Consulting directly after working with us previously, to update its Unit4 product to the latest version – ensuring that all internal software worked seamlessly with the Unit4 features. Myriad Consulting were responsible for the upgrade, initiating the ‘work flow’ feature, converting the planner feature from the budget module and changing the company structure within the Unit4 software.


Rethink Mental Illness had a number of objectives to achieve through working with Myriad Consulting. The stability of the internal finance system was essential along with eradicating problems with authorising invoices at the right level that were becoming apparent as staff become more peripatetic. The organisation also wanted to make it simple to make future improvements to their budgeting process as well as initiating the use of a trading company in order to recover VAT on contracts.

How we helped

Myriad Consulting worked closely with Rethink Mental Illness to deliver on all of the objectives mentioned above. Our consultants performed an upgrade of the Business World package ensuring that all aspects were up-to- date and worked with internal software systems. We also helped the charity to convert to the planning feature and change the structure of the company to allow for VAT recovery. All of this was completed in 4 weeks with Myriad Consulting ensuring the upgrade was a smooth transition with no problems affecting other areas of the business.

Value Delivered

Through the use of the Unit4 Business World software package Rethink Mental Illness has saved the equivalent cost of 4 admin posts due to the automated and streamlined features of the software. The charity has also been able to reduce its Year End process to three months – two months quicker than the time spent when using Sage. Using Unit4 software and Myriad Consulting’s services, Rethink have been able to efficiently streamline their entire running processes. This includes; the purchase ordering system, funding checks, invoice authorisation, payment and the P2P cycle.


Why choose Myriad Consulting?

Rethink Mental Illness chose to work with Myriad Consulting again following a successful project in 2014. Erica from Rethink Mental Illness found working with Myriad Consulting to be a positive experience saying; “Harpal has the depth of knowledge of the product, a great customer focus and provides solutions to problems. It is good to know there is always someone who can log in or come and see us at reasonably short notice to resolve new issues that arise and tweak things to our needs.”